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E-mail Snafu Makes Buyers Anxious
November 12, 2010



The Mint is going to have a busy day today.

Yesterday I started receiving e-mails from readers who subscribe to Mint products saying that their orders for the 2010 proof silver American Eagle could not be fulfilled because the coins had sold out.

Well, this was a mistaken e-mail. Subscription orders will be filled.

Other collectors contacted me to say erroneous e-mails were also sent out saying the Mount Hood quarter program was sold out as well.

Because yesterday was the Veterans Day holiday, there was no one working at headquarters in Washington, D.C., from whom I could find out how many such erroneous e-mails were sent out.

Backed up phone lines yesterday afternoon at the Mint’s order number was a strong indication that there was a significant volume of such e-mails sent out to anxious would-be customers and they were calling in to check the status of their orders.

Sales of the proof silver American Eagle are slated to begin next Friday, Nov. 19.

After last year’s complete cancellation of the proof silver American Eagle program, these e-mails are giving collectors another case of heartburn, but at least this time, the ending should be a happy one.

One downside is if any collector might think that this is some sort of indication of a high level of initial demand. It isn’t. It is just a mistake.



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About the Author
David C. Harper has been a coin collector since 1963. He joined the Krause Publications editorial staff in 1978 and is currently editor of Numismatic News and World Coin News. He also edits two books annually, North American Coins & Prices and Coin Digest. He is the author of the Class of '63 column that runs each week in Numismatic News. His first bylined numismatic article appeared in the June 1971 issue of Coins Magazine and his various Krause Publications assignments included a stint as editor of the magazine 1980-1983. Harper received a bachelor of science degree from the University of Wisconsin-Oshkosh in 1977. He had a double major of journalism and economics.

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