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All Operators Are Busy Now
May 06, 2008



I had a phone call yesterday afternoon from someone who was definitely not a happy camper.

I receive calls and e-mails of this kind from time to time. It is part of the job. We are not perfect here in Iola. We try our best, but we do make mistakes.

Sometimes things we do aren't mistakes, but some people simply don't like it. I hear it all.

That's life. That's fair. That's part of what I am here for.

Yesterday's call was a little different from the usual because the individual talked and talked and I finally had to ask him why he was calling me because he never got to what I could perceive as the reason for the call. This didn't make him happier at all. I could hear it in his voice.

I apologized for what he experienced even though precisely what he had experienced I was not sure of. What was clear was he had said he had talked or contacted in some fashion a number of people but could not identify them, at least until I pressed him and he mentioned Answerman Alan Herbert, who has been a well-known figure in Numismatic News for 40 years with Coin Clinic and Odd Corner.

So I helpfully jumped in and said to him to give me a call directly next time and that might prevent future problems.

"Who are you?" he asked.

Ouch.



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About the Author
David C. Harper has been a coin collector since 1963. He joined the Krause Publications editorial staff in 1978 and is currently editor of Numismatic News, Bank Note Reporter and World Coin News. He also edits two books annually, North American Coins & Prices and Coin Digest. He is the author of the Class of '63 column that runs each week in Numismatic News. His first bylined numismatic article appeared in the June 1971 issue of Coins Magazine and his various Krause Publications assignments included a stint as editor of the magazine 1980-1983. Harper received a bachelor of science degree from the University of Wisconsin-Oshkosh in 1977. He had a double major of journalism and economics.

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